Learn to mediate, refine your skills or become involved in our mentoring program with the AMA’s dispute resolution specialists. We provide a range of general and specialised mediation and conflict resolution training and consultation opportunities.

ONLINE MEDIATION TRAINING COURSE

Through the advances of technology there now exists the opportunity to obtain the necessary basic process and skill components of mediation training online and become accredited in accordance with the Australian National Mediator Standards. The Australian Mediation Association (AMA) for the first time offers a collaborative, interactive training and learning experience, keeping every participant engaged like never before.
 
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There is an ancient proverb that says, "you can feed a man a meal of fish and he will be satisfied that day. Or you can teach a man how to fish and he will be satisfied for the rest of his life". Our sentiments exactly.
We don't just train individuals to become mediators; we develop professionals with tools and techniques to help them deliver better and more profitable businesses. We understand the benefits conflict management tools and techniques bring to individuals and therefore to businesses.

Working with both our delegates and trainers we have developed conflict resolution and management training courses aimed at supporting all business and legal operations to help increase service delivery levels and client value. Our practical business programes all aim to achieve this but through different mediums. For instance one of our courses looks at ways of identifying, understanding and then managing client expectations throughout the cycle of that relationship. This enables you to spot and deal with conflict issues before they sour.

Of course if you simply want to become a mediator or acquire advanced specialist skills then you need look no further for a training provider. We continually fine-tune our approach to produce interactive and innovative programes. The AMA offers a range of courses, workshops and seminars which can be tailored to a specific orientation (e.g. Commercial Law or Family Law). Our standard training courses, workshops and seminars include:

Accredited Mediation Training Course 4 days - this practical training program incorporates simulations and exercises in mediation and critical appraisal of the mediation process. This course is typically run in-house privately with organisations and not open to individuals and the public.

In-House Training (IHT) - courses for managers and employees across all industries and sectors. Customized and conducted on-site at your convenience to prepare your internal HR and other professionals to be trained in the core competencies for managing workplace conflict throughout your organization. These are tailored courses specifically designed to your business’ requirements from contract negotiation to resolving workplace disputes, to building a stronger, more productive and better performing workplace.

Commercial Resolution Training (CRT) - specific mediation training courses targeted at negotiation and the resolution of multi-party disputes.

Coaching

The AMA provides specialist services to coach and assist newly accredited mediators with the development of their conflict resolution skills. This can take the form of role plays or simulated mediations. The AMA currently coaches with such leading Institutions as the University of Queensland, The Australian Centre for Peace and Conflict Studies and Bond University's Dispute Resolution Centre as well as Adjudicate Today.

Mentoring 

Our mediators will co-mediate and assist those mediators or in-house mediators who have recently gained accreditation as a mediator, however need to develop and refine their practical skills. We work hand in hand with mediators to pass on the benefits of our vast expertise and experience so that mediators and potential mediators can feel confident and comfortable in practicing the necessary skills of conflict resolution.